Effective Date: January 15, 2026

At Shroom Bros Canada, we want every customer to feel confident and satisfied with their purchases. We take pride in providing premium magic mushroom products, microdosing options, and mushroom edibles that are carefully sourced and packaged.

Because of the nature of our products, we have specific policies regarding refunds and returns.

1. Order Accuracy

We make every effort to ensure that your order is correct and meets the product description. If you receive an order that is damaged, defective, or incorrect, please contact our support team within 7 days of delivery at sales@shroombroscanada.ca.

Provide your order number and a clear description of the issue so we can review it promptly.

2. Refund Eligibility

Due to the nature of our products (consumable and perishable), we cannot accept returns or exchanges once an order has been delivered, except in cases where:

  • The product is defective or damaged upon arrival
  • The wrong product was shipped

If your issue falls into one of these categories, we will review your request and, if approved, provide a replacement or refund.

3. Refund Process

Once a refund is approved:

  • Refunds are issued to the original payment method
  • Processing typically takes 5–10 business days depending on your financial institution
  • Shipping costs are non-refundable

All refund requests are handled on a case-by-case basis, and our goal is to resolve issues fairly and efficiently.

4. Cancellations

Orders can be canceled before they are shipped. Once an order has been processed for shipping, it cannot be canceled due to the perishable nature of our products.

To request a cancellation, please contact sales@shroombroscanada.ca immediately.

5. Shipping Issues

Shroom Bros Canada is not responsible for delays or lost packages caused by third-party carriers. If a shipment is lost or delayed, please contact our support team, and we will work with the carrier to resolve the issue.

6. Contact Us

For any questions or concerns regarding refunds, returns, or cancellations, please contact:

Shroom Bros Canada
Email: sales@shroombroscanada.ca
Website: https://shroombroscanada.ca